CAPCRAFTSHOP TERMS & CONDITIONS

These Terms & Conditions apply to all purchases and custom orders placed with CapCraftShop through our website, social media platforms, direct messages, or other approved sales channels. Customers are responsible for reviewing these terms before making payment. By placing an order, customers acknowledge that these terms have been made available to them and agree to the applicable provisions, subject to applicable law.

1. Handmade & Customized Products

Due to the handmade and customized nature of our products, slight variations in colour, finish, placement, and dimensions may occur. These variations are part of the nature of handcrafted products and do not, on their own, constitute defects or grounds for refunds or exchanges. This provision does not exclude remedies available under applicable law for defective products or errors attributable to CapCraftShop.

2. Design Policy

CapCraftShop values originality, creativity, and distinctive design.

  • Originality and References: We do not directly replicate designs created by other artists or businesses. Customers may provide pictures or references for inspiration, but we reserve the right to interpret these creatively and incorporate our own unique style. We do not promise an exact resemblance to reference images.
  • AI-Generated Designs: We do not accept AI-generated designs for direct reproduction. Such designs may contain details, effects, or features that are difficult or impractical to recreate accurately.
  • Design Revisions:
    • Where custom design work is included for eligible products, two (2) revisions are included.
    • For Custom Ribbons, one (1) revision is included.
    • Additional revisions beyond the included allowance will attract a new design fee.
  • Design Timelines: The general design process takes 3-5 business days, separate from the final order turnaround time. Custom Ribbon designs take 1-2 business days. These timelines may be affected by incomplete order information or delayed customer feedback.
  • Feedback and Approval: Customers must provide feedback or approval by the close of business on the day a design is sent. Delayed feedback or approval may result in a change to the delivery date.

3. Customer Responsibilities & Design Approval

  • Customers are responsible for ensuring they have the necessary rights or permissions to use any logos, images, trademarks, or artwork supplied to CapCraftShop.
  • CapCraftShop is not responsible for copyright or trademark infringement arising from customer-supplied content.
  • Before approving a design, customers must carefully review all details, including spelling, names, dates, colours, sizing, layout, quantities, and other specifications.
  • Approval confirms that the customer has reviewed and accepted the submitted design and its stated details. Once approval has been given and design work has been finalized or production has commenced, changes may no longer be possible.
  • CapCraftShop is not responsible for errors in details supplied or approved by the customer. This does not exclude responsibility for errors attributable to CapCraftShop.

4. Cancellation & Refund Policy

Our products are often custom-made or personalized. Cancellation and refund eligibility therefore depends on the stage of the order and the costs or work already incurred.

4.1 Cancellation Within Two (2) Hours of Payment

  • Customers may request cancellation within two (2) hours of payment, provided custom design work has not commenced and no design has been shared.
  • Where cancellation is eligible, the customer may choose either:
    • A refund, less applicable non-recoverable transaction fees; or
    • Store credit for the eligible amount.
  • Refunds will be initiated within 1-3 business days after approval. The time taken for funds to appear in the customer’s account may depend on the bank or payment provider.

4.2 Cancellation After Two (2) Hours: After Design Work Begins or a Design Is Shared

  • Once custom design work has commenced or a design has been shared with the customer, cancellations and refunds will generally not be accepted, and design fees will remain non-refundable.
  • This applies even if physical production has not yet started, because time and creative work have already been invested in the order.

4.3 After Materials Have Been Sourced

  • Where materials have been purchased or other order-specific costs have been incurred, but custom design work has not commenced and no design has been shared, a cancellation request may be considered individually.
  • Any approved refund will be subject to a maximum refund of 50% of the amount paid. The remaining amount may be retained to cover applicable material costs, work completed, administrative expenses, and non-recoverable transaction or bank processing fees.
  • The actual refundable amount will depend on the circumstances of the order and the costs incurred, subject to applicable law.
  • Where custom design work has already commenced or a design has been shared, Section 4.2 applies instead.

4.4 Once Production Has Commenced

  • Once physical crafting or production has commenced, cancellations and refunds will generally not be accepted because the order has progressed beyond the initial design and preparation stages.
  • This does not exclude an appropriate remedy where an error is attributable to CapCraftShop.

4.5 Errors Attributable to CapCraftShop

  • Any errors attributable to CapCraftShop will be reviewed individually. An appropriate resolution will be determined based on the nature of the error, the agreed order specifications, and the circumstances of the transaction.
  • Nothing in this policy removes any rights or remedies available to customers under applicable law.

4.6 Delivery-to-Pickup Changes

  • Where a customer changes an order from delivery to pickup after paying for delivery, any eligible delivery-fee balance may be retained as store credit, redeemable in one transaction within twelve (12) months.
  • If the customer requests a refund instead, applicable non-recoverable transaction and bank processing fees will be deducted.

5. Non-Refundable Fees

  • Design Fees: This is non-refundable once custom design work has commenced, regardless of whether the customer proceeds with the final product.
  • Shipping and Delivery Fees: Non-refundable once a delivery attempt has been made. Where delivery has not been attempted, eligibility will depend on the circumstances, services already performed, and non-recoverable charges incurred.
  • All deductions will be assessed in accordance with the applicable cancellation and refund terms.

6. Intellectual Property

  • All original artwork, mockups, digital files, templates, and custom designs created by CapCraftShop remain our intellectual property unless otherwise agreed in writing.
  • Purchasing a physical product does not transfer ownership of the underlying design, artwork, or production files.
  • Customers may not reproduce, distribute, resell, or commercially exploit CapCraftShop’s original designs without the necessary written permission or license.

7. Design Release & Licensing

  • Production-ready files, including AI, SVG, PDF, etc., are not included with the purchase of a physical product.
  • Requests to remove the CapCraftShop logo for third-party use will attract a design release fee.
  • Requests to reproduce, reuse, or commercially exploit our designs for external production or other purposes beyond the original purchase will attract a licensing fee where applicable.
  • Design release and licensing fees are separate from the cost of the physical product unless otherwise agreed in writing. Final files will only be released after the applicable fee has been paid in full.
  • Payment of a release fee or license grants only the rights expressly agreed in writing; it does not automatically transfer ownership of the design.

8. Photography & Marketing

  • Unless otherwise agreed in writing, CapCraftShop reserves the right to photograph or record completed products for portfolio, marketing, advertising, and social media purposes.
  • Customers who wish to opt out of promotional photography or recording must inform us during the order process, before payment is received and production begins.
  • An opt-out surcharge of 50% of the total order value will apply. This surcharge covers the exclusion of the order from CapCraftShop’s promotional photography and marketing content.
  • Requests for confidentiality or exclusive image rights beyond the standard opt-out arrangement must be discussed and agreed upon in writing before production begins and may attract additional fees.
  • Requests cannot be applied retroactively after production has been completed or promotional content has already been created or published.

9. Colour Variation

  • We make every reasonable effort to represent product colours accurately. However, colours may vary due to screen settings, printer calibration, material differences, lighting conditions, and production methods.
  • Minor variations arising from these factors do not, on their own, constitute defects. This does not exclude remedies where a product materially differs from the agreed specifications.

10. Shipping & Delivery

  • Local Deliveries: If an order cannot be accommodated in a standard dispatch box or suitable dispatch arrangement, a car delivery service may be required at an additional cost. The customer will be informed of the applicable arrangement and cost.
  • Interstate Deliveries: Shipping may be arranged through ABC Cargo, GIG Logistics, GUO Logistics, or another suitable service, depending on availability and destination.
  • International Deliveries: Shipping may be arranged through DHL Nigeria, FedEx, UPS, or another suitable international courier.
  • Third-Party Logistics: Transit times, handling, and delivery arrangements are subject to the selected provider’s operations and applicable terms. Delivery estimates are not guaranteed where circumstances beyond our reasonable control affect transit.

11. Right to Refuse Service

CapCraftShop reserves the right to decline, suspend, or cancel an order in cases involving:

  • Breach of agreement, including failure to comply with applicable order terms.
  • Misuse or unauthorized use of our intellectual property.
  • Unreasonable, threatening, disrespectful, or abusive behaviour.
  • Where an order is declined or cancelled by CapCraftShop, payments already made will be handled in accordance with the applicable refund terms and relevant legal requirements.

12. General Store Policy

These Terms & Conditions supplement the general Terms & Conditions and other applicable policies published on the CakeAccessory Place website.

Where a provision specifically addresses CapCraftShop’s custom products or services, that provision applies to the relevant CapCraftShop transaction, subject to applicable law.

Please review our other store policies:

For questions or concerns regarding an order, please contact CapCraftShop through our official communication channels.

Thank you for choosing CapCraftShop. We appreciate your business and the opportunity to create something special for you.