+2349082584528 | +2348033201843

Faq

Frequently Asked Questions

How do I place an order?

Shop using our website. Alternatively, send us a direct message (DM) on Instagram or use the link in our Instagram BIO to chat with us on WhatsApp.

How can I cancel my order?

Orders can be canceled before payment is made.
You can change your order within 24 business hours of placing the order by reaching our customer service.

How long does it take to process and order before it is dispatched?

It takes 24 – 48 Business hours after payment is confirmed.

Who should I contact for enquiries?

You can call +2309082584528 or +2348033201834;Send a WhatsApp message to either number ;Email us at admin@cakeaccessoryplace.com

Do you deliver outside of Lagos, Nigeria?

Yes, we do via ABC Cargo or GIGLogistics. Delivery normally takes 3-7 Business Days. We deliver to 87 locations cut across 29 out of 36 states in Nigeria.
The locations include: Aba (ABA), Abakaliki (ABL), Abeokuta (ABK), Abuja (ABV), Ado Ekiti, Akure (AKE), Asaba (ASA), Auchi (AUC), Awka (AWK), Bauchi, Benin (BNI), Calabar (CBQ), Enugu (ENU), Ekpoma (EKP), Ibadan (IBA), Ilorin (ILR), Jos (JOS), Kano (KAN), Kaduna (KAD), Lafia, Lokoja, Makurdi (MDI), Minna (MNA), Ogbomosho, Osogbo (OSO), Onitsha (ONA), Owerri (ORI), Port Harcourt (PHC), Sango Ota (OTA), Umuahia (UHA), Uyo (UYO), Warri (QRW), Yenagoa (YEN), and Zaria (ZRI).

Do you offer doorstep deliveries outside Lagos, Nigeria?

Yes, we deliver to 17 locations (Lagos inclusive). We partner with GIG logistics to bring our products to you. The following locations are covered for home delivery; should your items exceed a size that fits into a standard dispatch box, you would have to pick up at a designated receiving station.

What is the charge for Interstate deliveries?

The charge is determined by factors such as Location and Weight.

How long does it take to get my package?

Regular Delivery Within Lagos state: 1-2 business daysGIGL Delivery Within Lagos state : 2-5 business daysOutside Lagos state: 3 – 7 business days

During festive seasons such as Valentines, Easter and Christmas, it may take a little longer than usual as they are peak delivery periods.
We also do not dispatch items on nationally observed public holidays or weekends except otherwise communicated.

Do you accept cash on delivery?

No, we do not. Payment validates order processing.

Do you have a pick up location?

Yes we do
2 Sunshine Avenue Orisunmbare, off Ejigbo Road, Lagos.

CONTACT US

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