CakeAccessoryPlace will be willing to refund Customers for items returned (non-edible items only) as long as items are received in pristine condition. Refunds, when requested, are initiated within 1-3 business days. For payment made through flutterwave, once refund is initiated, we will send you a proof of refund initiation WHILE for direct bank transfers, we will send you a proof of payment via one of our platforms.

Our Refund offerings are in five categories:

1. If the item has left the store and it’s either on its way to be delivered to you or you have received the item and would like to return it, This refund shall be LESS 5% ADMINISTRATIVE CHARGE of the cost of Items returned AND FLUTTERWAVE TRANSACTION FEES. Please note that a refund shall only be completed after we have received the item and we confirm it is in pristine condition. DELIVERY FEES IN THIS CASE WILL NOT BE REFUNDED AS THE GOODS HAVE LEFT THE STORE.

2. If the item has left the store and it’s either on its way to be delivered to you or you have received the item and would like to return it and have it exchanged, you would either be paying a balance payment if any or the balance after exchange if any will be kept in your wallet for future transactions. THERE WILL BE NO REFUNDS IN THIS CASE. However, if you insist, a refund will be made LESS 5% ADMINISTRATIVE CHARGE AND FLUTTERWAVE TRANSACTION FEES.

3. If an order has been placed and processed but is yet to be dispatched and you would like to cancel after you have paid on the website via flutterwave, a refund shall be made LESS 5% ADMINISTRATIVE CHARGE AND FLUTTERWAVE TRANSACTION FEES.

4.  If an order has been placed and processed but is yet to be dispatched and you would like to cancel after you have paid on the website via Direct Bank Transfer, a refund shall be made LESS 5% ADMINISTRATIVE CHARGE.

5.  If an order has been placed,  processed and dispatched and you would like to cancel after you have paid on the website via Direct Bank Transfer,  a refund shall be made LESS 5% ADMINISTRATIVE CHARGE EXCLUDING DELIVERY FEES. DELIVEREY FEES IN THIS CASE WILL NOT BE REFUNDED AS THE GOODS HAVE LEFT THE STORE.

We DO NOT offer full refunds for items that are simply unwanted by the customer due to a change of mind. All refunds if insisted on are LESS 5% ADMINISTRATIVE CHARGE AND BANK TRANSACTION FEES.

Finally, If a customer decides against a refund, the total amount  EXCLUDING FLUTTERWAVE CHARGES shall be credited to your Wallet which can be used in subsequent future purchases.


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For Purchases on CapCraftShop, ALL SALES ARE FINAL.

All sales are final unless the error is on our end, as orders are made to order and often personalized. As each piece is custom-made, we do not offer refunds or exchanges. 

Design fees, shipping, and handling fees are non-refundable. If you made a mistake in personalization, font, or color, contact us within 1 business day for corrections. Once production begins, cancellations, changes or refunds are not possible.

  1. If a customer insists on a refund (in the case of a cancellation), a 10% administrative charge applies, along with all listed fees – Flutterwave, any transaction and bank processing fees.
  2. If a customer insists on a refund (in the case of changing from a delivery service to a pick up), a 5% administrative charge applies, along with all listed fees – Flutterwave, any transaction and bank processing fees.

Thank you